Wonderful
Traveller Type: with friends
  : I loved the comfort of the facility. It was clean, spacious and the beds were very comfortable.
  : The sinks clogged up easily and when the keys stopped working (they got demagnetized), it was difficult to have a staff member go to our lodging

Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : We had a great family vacation. My children loved the living space. The pools were great many pools to choose from, with lots of space. And a lot of the pools being near us. Staff very nice and welcoming, would call to check how we were doing. And when they were around our area, they were courteous and would offer assistance if need. Over all great experience.
  : Ok we enjoyed our stay but there was a few little things that could have been better. 1. Our internet box was not working. It almost sounded broken, we called they couldn't fix it and said they would come and replace it but for the mean time they gave us another rooms WiFi, which worked that night but for the rest of our stay it stopped working. 2. UTENSIL. they have almost everything you nee to prepare, make, and store your food. But the only one thing I needed and they didn't have was a spatula, they had something similar to a spatula but wasn't flat enough for me to flip my pancakes. 3. The dish washer was kind of stinky, it had a bad smell had to hold my breath in order to load up the dish washer. But very minor dislikes, that I'm sure can be fix and this won't stop us from coming back. Because over all everything else was in perfection, that the negative things don't seem to be big deal, and they have very easy solutions.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: with friends

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : It’s relaxed and chill
  : Our room was not available at check in so we had to wait until almost 7pm in the Palm Springs heat. We were disappointed and confuse the receptionist had the nerve with a straight face to tell us we need to be gone at check out time even though we were shorter 3 hours. Like if you post signs threatening late charges every 15 minutes guest are late from check out keep that same energy when You as a facility don’t uphold your end of the bargain. It was a turn off and because of this I can’t refer others and friends to this resort.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : The pools were not that crowded. The fact that they have 8 pools helps. The room was clean and everything in the kitchen was clean and in working order.
  : The chairs on the dinning table could use a refurbish. Some of the bicycles included with the rentals are getting old. Found a cockroach inside the restroom.

Poor
Traveller Type: review category business travellers
  : The front desk person Nicole was HORRIBLE…so rude, nasty and argumentative. She even hung up the phone in my face. We heard from folks in the unit next to us that she was the same way to them. This place knew the a/c was a problem but put them and us in these units anyway…then had them move out only to rush them back to go back to the same unit because they needed the one they moved them to. Such a mess…they tried to move us as well to a unit not comparable to what we had paid for and then Nicole wanted to argue about it and then hung up on me. She is a HORRIBLE representation of this place. The interaction with her ruined our entire trip. I would NEVER stay here again. Management has a REAL problem with her representing this establishment.