Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: with friends
  : - Mostly older people/retirement community feel- Transactional front desk staff

Very Good
Traveller Type: solo traveller

Poor
Traveller Type: young couple
  : I booked at the Oasis for my birthday with my husband. After reading great reviews I tried and it and was unfortunately very disappointed. We arrived 30 minutes prior to checkin and tried to get a early checkin. Our room wasn’t available yet so we waited in the car and we were told that they would call us when it was ready. Checkin is at 4:00pm and we drove 2 hours to the resort. We waited until 5:00pm and then called the front desk and were advised the room was still not ready. My husband asked when it would be ready and they couldn’t give us a time. They said check in begins at 4 PM but that does not guarantee room availability, however if we check out late we will be charged $50 dollars per half an hour. We are paying for a room and we should be able to use the room at check-in. We explained that we’ve been sitting in the car for an hour and a half in 100° weather and they could care less. The whole purpose of booking at this property was to use one of the pools for a few hours before dinner. At 5:15 pm we received a phone call and the room was finally ready. We had to sign a paper saying we would return the key cards and hotel towels or be charged and they gave us our stuff and we went to the room. When we got to the room the first thing we noticed was that the bed was a Murphy bed. We pulled it out and laid on it and all we felt were Springs. This was not in the description of the room. My husband was upset and wanted to leave but I was advised that there were no refunds given. I didn’t want to say anything to the front desk because they already handled their late check-in very poorly. The pool was clean and the room was clean that is all I can say positive about this place. After a horrible nights sleep and my one night that I get to sleep in the alarm goes off at 8 AM. Apparently the housekeeper did not reset it after the last guest left. This was upsetting to me because as a parent this is my one day off and I could not sleep.
  : Clean grounds