Very Good
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : The grounds and landscaping.
  : The attitude of staff at reception.The grounds and the accommodations are well maintained and pretty however, a big however, the place is run with a tight fist. Once I booked I received an email informing that check in is at 4pm but due to staff shortages they can not guarantee that time. We arrived at 3.45pm not necessarily expecting to check in immediately and I was told immediately check in is after 4pm. I was also made to sign a list with the penalty to be paid in case items were not returned like the key or towels. The check in process was unpleasant and antagonizing. The check out was even more so. Check out is at 11am. We left the room on time with the door open while we were pulling out our luggages etc. it is not customary in the US to even go to reception, check out is usually automatic.Thinking that they might challenge me on whether I returned the 6 pool towels I had been given, I decided I would leisurely bring them back to reception. At reception the first thing I was told was we are charging you for late check out. I told them I had been out of the room and just had decided to bring the towels back. The lady wouldn’t hear it and said it is the time that you appear at the reception that counts and that we were told this at check in (I don’t recall being told this at all). Robotically and passive aggressively she kept on telling us this was the policy while the other lady at reception looked embarrassed. She told me they called the unit with no answer (the telephone in the apartment didn’t work so they could not have), they had called my cell (I didn’t see the call as my phone was in silent mode) and later on added housekeeping had come and seen us in the room. This is unlikely as we didn’t see them. So my take is they are understaffed, overstretched, looking for ways to make an extra buck. It’s a pity that they can’t improve the check in and out experience and they can’t turn around rooms on time.

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple
  : A lovely place in a good location. However, our place was very dark with little natural light and close to a busy road. The grounds were very nice. Pools great. Staff very friendly and helpful.
  : Lack of natural light. Closeness to busy road.

Very Poor
Traveller Type: family with young children
  : Nothing
  : The room had a very uncomfortable murphy bed ! Without sufficient bedding! No drinking water available in the room or anywhere close to the bungalow, no room service and no restaurant at the facility. The bungalow was on the second floor and we had to carry our luggages ourselves without any help from the staff!